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Terms and Conditions

JSY Systems Terms and Conditions

Please read these terms carefully before using our services.

Welcome to JSY Systems ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your access and use of our website, AI WhatsApp chatbot, web-based chatbot, AI voice agents, automation tools, and all related products and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using JSY Systems, you acknowledge that you:

  • Have read and understood these Terms
  • Are legally capable of entering into a binding agreement
  • Agree to comply with all applicable laws and regulations

If you are using the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. Description of Services

JSY Systems provides:

  • AI-powered WhatsApp chatbots
  • Web-based AI chatbots
  • AI voice agents
  • Multichannel automation tools
  • Integrations with third-party platforms
  • Chat analytics, logs, transcripts, and voice interactions
  • Customer support and onboarding assistance

We may add, modify, or remove features without prior notice.

3. User Responsibilities

You agree to:

  • Use the Services only for lawful purposes
  • Provide accurate and updated information
  • Not misuse, disrupt, or reverse-engineer our platform
  • Not upload harmful, illegal, or malicious content
  • Ensure your end-users are informed about your data practices

You are responsible for maintaining the confidentiality of your account credentials.

4. Prohibited Activities

You agree not to:

  • Use unauthorized bots or scripts
  • Attempt unauthorized access
  • Violate WhatsApp, Meta, OpenAI, or telecom provider policies
  • Send spam or harmful content
  • Tamper with our software or algorithms

Violations may result in account termination.

5. Third-Party Integrations

Our Services integrate with WhatsApp API providers, Twilio, CRMs, AI model providers, and payment processors. Using these services is subject to third-party terms. JSY Systems is not responsible for any issues arising from third-party platforms.

6. Billing, Payments, and Subscriptions

Billing terms:

  • Services may require paid subscriptions
  • Fees are billed in advance and are non-refundable
  • Prices may change with prior notice

Failure to pay may result in suspension or termination.

7. Data Usage and Privacy

Your use of the Services is governed by our Privacy Policy. By using the Services, you consent to the collection and processing of chat data, voice recordings, logs, and metadata.

8. Intellectual Property Rights

All content, branding, software, and materials are owned by JSY Systems and protected by intellectual property laws. You may not copy, distribute, or create derivative works.

9. Accuracy and Availability of Services

We do not guarantee:

  • Error-free AI responses
  • 100% uptime
  • Uninterrupted service

We are not liable for losses due to incorrect AI responses or downtime.

10. Limitation of Liability

JSY Systems is not liable for indirect, incidental, or consequential damages. Total liability is limited to the amount paid in the last 3 months.

11. Indemnification

You agree to indemnify JSY Systems against claims arising from misuse, violations, or unauthorized access via your account.

12. Termination

We may terminate access for violations, non-payment, abuse, or legal requirements. You may cancel anytime.

13. Governing Law

These Terms are governed by the laws of Pakistan. Disputes will be handled in the courts of Lahore, Pakistan.

14. Modifications to Terms

We may update these Terms periodically. Continued use constitutes acceptance.

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